Something's not right? Start here.
A bed down on a Saturday is not a support ticket, it is lost money. Here is how to reach us, and the guides for everything else.
Everything else
Email or the chat inside the portal. We answer in hours, not days, and you get a person rather than a form reply.
support@itano.co.ukSupport hours: Monday to Saturday, 7am to 9pm, and Sunday, 9am to 6pm.Guides and documentation
Front desk
Taking a payment, selling minutes, starting and stopping a bed, refunds and corrections.
Beds and Smart Cabin
Fault codes, lamp changes and hour resets, taking a bed off sale, cleaning rules.
Stock and orders
Counting in a delivery, reorder levels, collections, stocktakes.
Staff and permissions
Adding a member of staff, what each role can see, end-of-day close.
Age verification
What staff must check, what the app checks, and what to do when an ID is refused.
Downloads
Smart Cabin fitting sheet, desk quick-guides, poster for the window telling customers about the app.
Guide content is written alongside the product build; the structure is fixed.
Ask us something
Not a customer yet? Ask anyway. We would rather tell you ITANO is wrong for your salon now than after you have bought it.
We use these details to answer you and nothing else. Privacy notice.