From a phone call to a live salon.
What we do, what you do, and roughly how long each part takes. These are ranges from real installs, not promises — your bed list decides the detail.
Survey and install
Dates agreed after the surveySurvey your beds and equipment, confirm the scope and the quote, then fit Smart Cabin, set up the desk and card reader, and test every bed.
Give us access to the rooms and the consumer unit, and a quiet time to work.
Migrate
Agreed with you, alongside tradingMove customers, minute balances, packages and purchase history. Run it as a test first.
Send us what you have — a spreadsheet, a database export, or a box of paper cards.
Train
On your deskTrain the team on the real system with your own data, and leave one-page guides at the desk.
Get as many of the team in as you can, including the Saturday staff.
Test and go live
Tested before handoverTest everything with you before handover, stay reachable on the day, and watch the first sessions and the first close.
Trade as normal. Tell customers the app is coming — we give you the wording.
Support
From go-live onwardsPublished support hours, email and chat inside the portal, and updates that do not need you to do anything.
Tell us when something feels slower than it should. That is usually a fixable setting.
What hardware you need
Smart Cabin, per bed
Connects the bed to the platform
Reception terminal
Desk screen, till and queue
Kiosk
Optional, for self check-in and unattended hours
Card reader
Works with your existing payment provider
An engineer checks every bed and controller at the survey. Send your bed list and we will tell you which beds connect, which need a controller change and which will not work, before you commit to anything. Hardware prices sit on the .
Your customers, minutes and balances come with you
We run the migration as a test first and show you the balances side by side. Nothing goes live until you have checked your own regulars.
Paper cards
Send us a box or photos. We type them up and check the totals with you.
A spreadsheet
Any format. We map the columns and tell you what is missing.
An existing system
We have brought data out of the common UK packages. Ask on the walkthrough about yours.
What support looks like after launch
Monday to Saturday, 7am to 9pm, and Sunday, 9am to 6pm.
Email and the chat inside the portal. support@itano.co.uk
A bed or the till is down. Those jump the queue, always.